If you see a reminder that you need to order on the product page, it means that the item is currently out of stock. Otherwise the item is in stock.

When you complete the order, you will see the order number. If you did't receive our email, you can use the order number and check the information and delivery status of the order on the "Online Order Enquiry" section. Generally, the status will be updated within 1-2 day after receiving your payment notification. If you find that the payment has not been updated for more than 48 hours, please feel free to contact us by whatsapp or email.

As long as Hong Kong Post and SF-Express can deliver, we can arrange delivery services. If necessary, we can also try our best to arrange FEDEX or UPS.

Shipping charges are calculated by weight. The online shopping system automatically calculates the postage costs of certain countries and regions. If your country or region is not listed in the online system, we will reply to you with the postage price via Whatsapp or email within 2-3 days.

If you choose SF-Express, the shipping fees will be paid while delivery (paid by consignee).

All orders shipped outside Hong Kong will incur an additional HK$10 handling fee.

- Ritual athame cannot be shipped outside Hong Kong.
- Any oil, bath&wash, and powder products cannot be sent by SF Express.
- Any goods sent to mainland China can only be sent by Hong Kong Post or EMS, and cannot be sent by SF Express.
- Any shipment to Mainland China cannot exceed RMB 800, otherwise, delivery will not be arranged.

The handling fee for using STRIPE will be reflected in the total amount on the payment page, only the total amount of the item and/or postage price will be listed on our website.

When you place an order and pay online, we will usually verify your payment record within 1-2 days. If it is confirmed, we will change your order status to "Paid". After the order is sent out, the order status will change to Completed.

The member's Order History will only show the "completed" orders.

When a member pays at our store, you can tell the owner your mobile phone number to record in the membership record and accumulate points, but if there are more customers in the store, for privacy reasons, you can also show the electronic membership to the owner Cards accumulate points.

There are two ways to view the electronic membership card:

Method 1: Select member homepage on the menu

Method 2: Click on the membership icon at the top of the page

Show your e-membership card to the store owner when checking out at the store

Registered members can use 1000 membership points to redeem a one-year VIP membership. If you want to extend the VIP membership after one year, you can simply redeem another 1000 membership points for a one-year VIP membership. Membership upgrade or renewal can be done on the member profile page

There are several methods:
- On the desktop version: check the upper right corner, and your membership status will be listed: ordinary member or VIP member
- On mobile version: Check the first icon on the upper right icon list (If you don't see the member icon, it means you are not logged in to your membership account yet.)